Frequently Asked Questions

Yes, You can change your Default address and Billing address whenever you want to change. before your ordered products are shipped. 

Follow These Steps to Change your Default billing and shipping addresses!

  1. Click on My Account Button
  2. Then Click on Address Text Located as Location Button
  3. There you can Manage your Billing Address and Shipping address

Your order will be delivered within the estimated time shown to you while ordering. it’s Take 4 to 7 Business Working Days.

I have received damaged items.

We are sorry you had to experience this. Please do not accept the delivery of that order and let us know what happened. contact us

I received the items that are different from what I ordered.

We are sorry you have had to experience this. Please do not accept it from the rider. Reject the order straightaway and call us, 

What Should I Do if Items are missing from my order?

In no circumstances, you should receive an order that is incomplete. Once the rider reaches your destination, be sure to check the expiry date of medicines and that all ordered items were delivered.

How do I cancel my order?

Please call us with your order ID and we will cancel it for you. or you can cancel from my orders option as well.

I want to modify my order.

Sorry, once your order is confirmed, it cannot be modified. Please place a fresh order with any modifications.

What is the shelf life of the medicines being provided?

We ensure that the shelf life of the medicines being supplied by our partner retailers is, at least, a minimum of 3 months from the date of delivery.

Delivery

When will I receive my order?

Your order will be delivered within the Estimated Delivery Date.

Order status showing delivered but I have not received my order.

Sorry that you are experiencing this. Please call to connect with us immediately.

Which cities do you operate in?

We provide healthcare services in all over Bangladesh now

How can I get my order delivered faster?

We have both Express delivery and Regular delivery option available now. If you need it urgently please select Express delivery.

Can I modify my address after Order placement?

Sorry, once the order is placed, we are unable to modify the address.

What is the meaning of Delivered status?

When rider reaches your destination and hand over the products to you the delivery status changes to ‘Delivered’. Status ‘Delivered’ also means Pharmacyseba has already collected the payment from you via cash or online payment.

Please click on “Address Book” or “Manage Addresses” and you will be able to add “Additional Address Entries” using the “Add New Address” button. During Checkout on the “Shipping” page the “Default Billing/Shipping Address” and “Additional Addresses” are presented for your “Shipping Address”. Once confirmed and you are moved to the “Payment” page you will then need to uncheck “My billing and shipping address are the same.” This will provide a dropdown with all “Address Book Addresses” and you can select from those or provide a new address.

Yes, we offer International Shipping, But For international Shipping Costs All Are Deductible From the Customer. Before placing any International Shipping Orders Please Contact us.

How do customers get discounts?

We deduct the value from every medicines and show it to you before order, so that you can see what you are really paying for each medicines

When will I get my refund?

Refund will be credited in your Bank or Bkash account or in Your wallet (5-7 business days)

I did not receive cashback for my order.

Please read the T&C of the offer carefully for the eligibility of cashback.

What are the payment modes at Pharmacyseba?

Cash on Delivery (COD) and Online payment methods Paypal, Visa, Mada, Bkash, Nagad, Cards etc.

You can apply a coupon on the cart screen while placing an order. If you are getting a message that the coupon code has failed to apply, it may be because you are not eligible for the offer.

Does Pharmacyseba offer Return and Refunds?

Yes, Pharmacyseba does accept returns products From customers. we have a 7-day return policy for eligible items. Please check our returns and Refunds section for more details